FAQs

How long does it take to receive the product after ordering? *Please note, because of the holidays and high demand, orders will take a few days longer to process.

Custom orders take 1-2 weeks depending on the design requested (does not include shipping time).

Ready to ship items take 5-7 days (does not include shipping time).

Returns & exchanges
Cancellations for ready to ship items are accepted before delivery. Please contact me at orders@clacei.com within 48 hours after ordering. Custom orders are non-refundable.

Due to the COVID pandemic, I cannot accept returns. However, please contact me at orders@clacei.com to assist if you have any problems or questions about your order.